AGC Help

If you need help using Access Guide Canada, please post your questions to the AGC message board, or contact us directly.

Here are some frequently asked questions...

1. How do I add information about a business or service that I think is accessible?

   To add information about a business or service, simply follow the volunteer instructions.

2. What do I do if my community is not listed in Access Guide Canada?

   We still want to hear from you! Please e-mail us ([email protected]) your community name, a brief description and the closest community. We will then create a community page and notify you when it is up and ready to receive information.

3. What if I only know a little bit of information about a business or service? I may only have a few answers to your questions and not all the answers.

   Please give us all the information you do know. It may be exactly what someone else needs to know. As well, after you input information you can always return at a later date to add more.

4. What if I want to add information to a listing that already exists?

   You can only change or add information to your own listings. So, if you have information on another listing that already exists in Access Guide Canada, please e-mail ([email protected]) with your additions and we will add them to the original listing.

5. What if I have information that contradicts information that is provided in the Access Guide Canada listings?

   We want to know! Because of the very nature of Access Guide Canada's design we are able to provide the most up-to-date information. Services and Businesses change. Please let us know about these changes. As well, feel free to use the message board to let others know about your experiences.

6. What if I have set my default community as one community but I want to complete a listing for another?

   To add a listing to another community, simply click on "Change Community" on the left of your screen once you have signed in with your username and password.

7. How do I ensure that I am not adding assessments that are already in the database?

   When you enter a specific section of Access Guide Canada, such as Attractions, you will see a list of all attractions for that community. (This will be the same for all assessment categories: i.e. Parks, Lodgings, etc.) It's a good idea to check the list before entering information, as an assessment may already exist.

8. What do the numbers beside different categories mean? An example would be Edmonton (70) or Restaurants (10)

   Numbers represent the amount of listings within each category. So, Edmonton (70) would mean there are 70 various assessments in Edmonton. Restaurants (10) would mean there are 10 restaurant listings in the community you are looking at.